Return Policy

Regular Return & Exchange Policy

• We offer free return shipping for refunds and exchanges on all Merino Shoes products purchased through MerinoShoes.com within 30 days of the original order.

• All Merino Shoes products must be house worn/used if you wish to receive a full refund or an exchange.  If unsure the shoes will work out, please wear them around the house for a few days or week while you decide.  

• If requesting an exchange, please note the color and size you would like. 

• Clearance items and select promotions (as indicated) are final sale and not eligible for returns or exchanges.

• To initiate a refund or an exchange request, please see our Returns & Exchanges page.  

Holiday Return & Exchange Policy

• For all new Merinos orders purchased 11/1/2021 - 12/31/2021, the return and exchange window is extended until 1/31/2022.  While returns and exchanges should automatically be allowed through our system, please reach out to customerservice@merinoshoes.com with any issues and we'll get your return or exchange processed.

• All Merino Shoes products must be house worn/used if you wish to receive a full refund or an exchange.  If unsure the shoes will work out, please wear them around the house for a few days or week while you decide. 

• To initiate a refund or an exchange request, please visit our Returns & Exchanges system.