Return Policy

Regular Return & Exchange Policy

• We offer free return shipping for refunds and exchanges on all Unworn Merino Shoes products purchased through MerinoShoes.com within 30 days of the original order.

• Free shipping applies to domestic orders only, orders placed outside the United States will be responsible for return shipping and handling. 

• All Merino Shoes products must be either new or gently house worn/used to receive a full refund or an exchange.  If unsure the shoes will work out, please wear them around the house for a few days or week while you decide.

• If requesting an exchange, please note the color and size you would like.

• To initiate a refund or an exchange request, please see our Returns & Exchanges page.  

Holiday Return & Exchange Policy

• Orders placed between 11/15/2022 and 12/22/2022 will have their return windows extended and will be eligible for gift returns through January 31st, 2023. 
• Please reach out directly via email to customerservice@merinoshoes.com to process your gift return if outside of the standard 30-day window.