No worries! If you placed an order and forgot to use a valid, unexpired discount code, we’re happy to help. Just email us at help@merinoshoes.com with your order number and the discount code you'd like to apply. We'll make sure the appropriate discount is added right away.

We're currently an online-only business, so you can shop with us anytime at www.merinoshoes.com! You can also find our products on Amazon.com and Walmart.com.

We don’t currently offer a narrow-width option, but many of our customers with narrow feet find our shoes comfortable with a good fit! We recommend trying our lace-up styles, as they allow you to adjust the fit to your preference.

Yes, we offer wide sizes in most of our styles and colors! Wide sizes are indicated by a “W” after the size. Standard widths are medium. A “W” indicates Wide, designed to fit up to EE widths.

We hope to expand wide sizing to all colors and styles in the future. If there’s a specific style or color you’d like to request, please email us at help@merinoshoes.com!

Each product's shopping page has a sizing guide with the specific recommended sizing for that item. While it is best to reference those guides, here is a general guide for each category of Merinos:

Women’s Size Guide
• Classic & Signature Lace-Ups:
Available in whole sizes 6–12.
→ For half sizes, we recommend sizing up (e.g., 8.5 should order size 9).

• Classic Slip-Ons:
Available in whole sizes 6–12.
→ For half sizes, we recommend sizing up (e.g., 8.5 should order size 9).

• Signature Slip-Ons:
Available in whole sizes 6–12.
→ These run large — for half sizes, we recommend sizing down (e.g., 8.5 should order size 8).

• Flats:
Available in sizes 5.5–12.
→ Designed to be true to size. If you're between sizes, we recommend sizing down (e.g., unsure between 6.5 and 7? Choose 6.5).

• Widths:
Standard widths are medium.
A “W” indicates Wide, designed to fit up to EE widths.
If you have extra-wide feet, consider trying a men’s size one size down (e.g., Women’s 9 = Men’s 8).

Men’s Size Guide
• Classic & Signature Lace-Ups:
Available in whole sizes 8–13.
→ For half sizes, we recommend sizing up (e.g., 10.5 should order size 11).

• Classic Slip-Ons:
Available in whole sizes 8–13.
→ For half sizes, we recommend sizing up (e.g., 10.5 should order size 11).

• Signature Slip-Ons:
Available in whole sizes 8–13.
→ These run large — for half sizes, we recommend sizing down (e.g., 10.5 should order size 10).

• Widths:
Standard widths are medium.
A “W” indicates Wide, designed to fit up to EE widths
If you have a narrower foot, consider trying a woman’s size one size up (e.g., Men’s 8 = Women’s 9)

If your desired color and size is currently out of stock, don’t worry—we’re likely restocking soon! You have a few options:

1. Get Notified:
Add your email to the product page to be notified as soon as your size is back in stock.

2. Contact Us:
Email us at help@customerservice.com, and we’ll be happy to check the expected restock date for you.

3. Try the Equivalent in Men’s/Women’s Sizing:
o For women, consider trying a men’s size one size down (e.g., Women’s 9 = Men’s 8).
o For men, consider trying a women’s size one size up (e.g., Men’s 8 = Women’s 9).

Let us know if you'd like help finding the best alternative—we’re here to help!

If the shoes do not work out, no problem! We offer flat-rate return shipping for $9.50 on refunds, and free shipping on exchanges—valid on unworn Merinos products purchased through MerinoShoes.com within 30 days of your original order. (this excludes Clearance & Special Offer items)

If you’re unsure whether the shoes are right for you, we recommend wearing them indoors for a few days while you decide.

This return policy applies to U.S. orders only. For international orders, customers are responsible for return shipping costs and any applicable duties.

We ship all orders from Los Angeles, California, using FedEx or USPS, depending on your destination ZIP code. Standard shipping is free within the U.S. You will also have the option at checkout to choose express shipping for $9.50.

All returns and exchanges are processed via USPS. You can drop off your return package at any location that accepts USPS shipments for your convenience. Always use the return label generated through our return portal.

Returns should be mailed to:
Merinos – Returns
10810 Painter Ave
Santa Fe Springs, CA 90670

Merinos Classic are designed with medium, neutral arch support. If you prefer more support, we recommend to order from our Merinos Signature line. All insoles on our Slip-Ons, Lace-Ups, and Flats are fully removable, allowing you to use orthotics or swap them out for more or less support as needed.

Our outsoles are made from lightweight EVA foam rubber with a moderate tread. While they aren’t specifically designed to be fully slip-resistant, the tread may provide enough grip depending on your work environment.

For enhanced stability and traction, check out our Signature line, which features slip-resistant soles—perfect for those who need extra grip throughout their day.

Our shoes are crafted in Vietnam using premium Australian merino wool and we are proud to be a family-owned American company based in San Diego, California.

Our Sandals and Classic feature a knitted upper, while the Signature line is woven for added texture and durability. All of our shoes are made from a blend of 70% Australian Merino wool and 30% nylon, offering the perfect balance of softness, breathability, and strength.

Called "Classic" for a reason, Merinos Classic line is a long-running favorite and the original shoe that launched Merinos. Available in Lace-Up and Slip-On styles, Merinos Classic is a versatile, lightweight, breathable shoe at an affordable price. This shoe is tried and true, tested and reviewed by thousands of satisfied Merinos customers.

Merinos Signature was designed to take everything our customers love about Classic and upgrade it, plus some additional features. These include:
• Hands-free slip-ons and lace-ups featuring a "no crush" heel design.
• New insole with superior comfort and support.
• Redesigned outsole with rubber inserts for added stability and traction.
• Woven merino wool upper for elevated texture and durability.
• Slip-resistant soles for added stability and safety.

Our lace-ups feature elastic laces for easy, hands-free wear—and come with an extra pair of regular laces if you prefer. Both styles are lightweight, breathable, flexible, stretchy, super soft, machine washable, and deliver superior comfort for all ages!