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Customer Service

Customer Service

Great customer service is our number one goal. Though we can’t always foresee shipping issues, we're here to help and will go above and beyond to make your shopping experience a positive one! Please keep in mind that because we work 5 days a week, you may not receive a response from us over the weekend.

The information on this page is abridged for your convenience. Please review our Returns & Exchange policy in full before placing an order or requesting a return.

Contact Us

For questions and inquiries, you can contact us by e-mail at or by mail at PO Box 112, Cardiff, CA, 92007.

Credit Card Charges

Credit card charges are processed during checkout.  If for any reason we cancel or cannot ship your order, you will be notified and your charges will be reversed. 

Returns & Exchange

All Merino Shoes products purchased through can be returned within 30 days of the date you received it.

All Merino Shoes products purchased through can be exchanged for an equivalent product within 30 days of the date you received it. If requesting an exchange, please note the color and size you would like. 

To initiate a return or exchange request, please see our Returns & Exchange page.  

Shipping & Transit

All Orders Ship Free! (Continental U.S. Orders Only)

  • All free shipping is done via FedEx 2Day (including Alaska and Hawaii), with the exception of PO Box deliveries.
  • PO Box deliveries will be shipped via FedEx SmartPost, which takes 5-10 business days.

Please note we ONLY ship to US addresses at this time.

Shipping Transit Times

Please note: Orders ship out the following business day. If an order is placed Friday–Sunday, it will not ship until Monday.

  • FedEx 2-Day: 2 business days (no charge, excludes PO Boxes)
  • SmartPost: 5–10 business days (no charge, PO Box Deliveries ONLY)
  • FedEx Overnight: 1 business day (premium option, charge based on shipping destination)
  • The transit times listed on this page are estimates. Shipping may be delayed during holidays, busy seasons, or inclement weather.

Additional Information

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