Customer Service

Great customer service is our number one goal. Though we can’t always foresee shipping issues, we're here to help and will go above and beyond to make your shopping experience a positive one! Please keep in mind that because we work 5 days a week, you may not receive a response from us over the weekend.

The information on this page is abridged for your convenience. Please review our Returns & Exchange policy in full before placing an order or requesting a return.

Contact Us

The fastest way to get in touch with us is by email at customerservice@merinoshoes.com, we will get back to you within 24 hours. You can also reach out to us by mail at PO Box 112, Cardiff, CA, 92007 (please allow more time for this option).

Credit Card Charges

Credit card charges are processed during checkout.  If for any reason we cancel or cannot ship your order, you will be notified and your charges will be reversed. 

Returns & Exchange

We offer flat rate $7.50 return shipping for refunds, and free shipping on exchanges for all unworn Merinos products purchased through MerinoShoes.com within 30 days of the original order.

To initiate a return or exchange request, please see our Returns & Exchange page.  

Shipping & Transit

All Orders over $50 Ship Free! (U.S. Orders Only)

• A $7.50 upgrade for FedEx 2-Day is also available for all domestic orders (no PO Boxes)

Shipping Transit Times

Please note: Orders ship out the following business day. If an order is placed Friday–Sunday, it will not ship until Monday.

• Standard Free Shipping: 3-7 business days (no charge, PO Boxes OK)
• FedEx 2-Day: 2 business days (additional charge, excludes PO Boxes)
• The transit times listed on this page are estimates. Shipping may be delayed during holidays, busy seasons, or inclement weather.

Additional Information

Privacy Policy: www.merinoshoes.com/privacy
Terms of Use: www.merinoshoes.com/terms-of-use