Customer Service


Great customer service is our number one goal. Though we can’t always foresee shipping issues, we're here to help and will go above and beyond to make your shopping experience a positive one! Please keep in mind that because we work 5 days a week, you may not receive a response from us over the weekend.

The information on this page is abridged for your convenience. Please review our Returns & Exchange policy in full before placing an order or requesting a return.

Contact Us

For questions and inquiries, you can contact us by e-mail at customerservice@merinoshoes.com or by mail at 2187 Newcastle Ave, Ste 203, Cardiff, CA, 92007.

Credit Card Charges

Credit card charges are processed during checkout.  If for any reason we cancel or cannot ship your order, you will be notified and your charges will be reversed. 

Returns & Exchange

All Merino Shoes by Le Mouton products purchased through MerinoShoes.com can be returned within 30 days of the date you received it, subject to the following exclusions:

  • The Customer Service team wasn’t able to locate the order number or other information needed to process the return.

All Merino Shoes by Le Mouton products purchased through MerinoShoes.com can be exchanged for an equivalent product within 30 days of the date you received it unless the shoes appear worn or used.  If requesting an exchange, please note the color and size you would like. 

To initiate a return or exchange request, please see our Returns & Exchange page.  

Shipping & Transit

All Orders Ship Free! (Continental U.S. Orders Only)

  • All free shipping is done via FedEx SmartPost.
  • $10 shipping to Alaska & Hawaii is done via USPS.
  • Orders shipping outside the Continental U.S. are not eligible for free shipping.

Please note we ONLY ship to US addresses. 

Shipping Transit Times

Please note: Orders ship out the following business day. If an order is placed Friday–Sunday, it will not ship until Monday.

  • SmartPost: 5–10 business days (no charge)
  • FedEx Ground: 3-5 business days ($5 charge)
  • FedEx 2-Day: 2-3 business days ($20 charge)
  • The transit times listed on this page are estimates. Shipping may be delayed during holidays and busy seasons.

Additional Information

Privacy Policy: www.merinoshoes.com/privacy
Terms of Use: www.merinoshoes.com/terms-of-use